EXTENDED WARRANTY [UPGRADE] - Luminous Apparel
As part of our coverage, we offer an Extended Warranty Upgrade available to all Luminous Apparel.
This warranty grants:
- Expanded coverage for additional hardware failures not covered by the standard warranty
- 12-Month Failure Coverage (upgraded from 60-Day Standard Coverage)
- A discount on Repair & Maintenance Requests (discount lasts for 3 years from date of purchase)
We reocognize that our jackets are meant to be worn, loved, & likely survive multiple festivals, a litany of concerts & travel—& let's be real, we know you heathens are high as the International Space Station, so shit happens. This naturally brings with it wear & tear that we want to ensure you have greater options to utilize in the event that your jacket is damaged.
While the extended warranty does not cover ALL damage (as we expect common-sense to be applied to any electronic apparel, such as avoiding taking a swim or testing out of being struck by lightening will give you super-powers), this warranty option does cover more forms of damage that the standard warranty will not, & more importantly, expands the window of warranty coverage to 12 months.
Although this warranty coverage itself does expire 12 months after you receive your jacket, it DOES include perks that last beyond this timeframe:
- A 30% discount on repairs NOT covered by your warranty (jacket replacement excluded)
- A 20% discount on our Luminous Apparel Maintenance & Repair program for 3 years after your jacket purchase
The Luminous Apparel Maintenance & Repair Program is designed to give all customers a reasonable option to help maintain your Luminous jackets for many years to come, as well as seek repairs in the event that damage is incurred. This includes Luminous decal replacements, as well as upgrade opportunities if you would like to ascend to the latest hardware. See [HERE] to learn about our Maintenance & Repair Program.
Quality Guarantee & Returns
- Quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it.
- Because the products are made to order, we do not accept general returns or sizing-related returns.