Basic Overview

All Luminous Apparel is covered by a 60-day warranty as part of your jacket’s quality assurance package. This warranty period begins from the point you receive your jacket from the courier, therefore you will have 60 days with your jacket in use before you exit the standard warranty period.

Each jacket build is put through Q&A testing to confirm functionality of its electronic components and a long lasting battery life. With each build, we include the specs unique to your jacket, as well as technical procedures regarding care & maintenance of Luminous apparel for a long & vibrant life.

With that said, in the event of an unexpected hardware failure, we’ve got you covered. The standard warranty will cover any faulty hardware issues, however, there are some exceptions that come down to user-error. It is imperative that you read the user guide & care procedures in order to ensure you do not unintentionally damage your jacket’s electronic hardware. Failure to adhere to these details may result in damage that is not covered. However, we also offer a Maintenance & Repair Program available to you at any time, so ANY damage not covered by your warranty can almost always be repaired and / or refreshed as part of the M&RP.

What Is Covered

What Is NOT Covered

Included for ALL Luminious Apparel

The following damage IS covered by the Standard 60-day Warranty

What Is NOT Covered

The following damage is NOT covered by your warranty:

- As outlined in the user guide and care procedures, the electronic components in the Luminous Apparel builds are HEAVILY tested for compatibility.

- Do NOT under ANY circumstances use an alternative power source from the Anker Power Core provided. You run a very high chance of frying your electronics.

- The behaviours from receiving too much power are VERY obvious. In our engineering process, it was a challenge to find a configuration that met our standards, as well as compatibility, as we found some hardware that should have worked on paper did NOT in fact play nicely together. We went through this so you do not have to.

- If you want to try out an alternative power source / bank, please simply reach out to us, first, and we can complete a testing process to ensure it will not compromise your jacket build. Once we do this, we will send the approval and add a note to your account that your alternative power source was APPROVED by QA.

In the event your jacket presents any unexpected issues, please reach out to use either using the form on KnightWitchApparel.com, or email us atinfo@knightwitchapparel.com with your order number & details on the issue you are experiencing. Repairs covered will be done at no cost to you, and if it is necessary to send your jacket in for repair, we will provide you with a shipping label at no extra cost. Most repairs will not require the entire jacket to be sent in. In the case of faulty external hardware (controller, battery, cables) we will send you replacement parts. In the event the Luminous design has an internal issue, typically we will just require the Luminous decal to be removed from your jacket and sent in for repair.

PLEASE UNDERSTAND THAT TAMPERING WITH YOUR LUMINOUS LED DECAL WILL AUTOMATICALLY VOID YOUR WARRANTY.

We cannot cover damage incurred if your decal has been opened or modified because we have no way of determining if the issue was a result of bad ideas, or a manufacturing defect. We are very serious about providing a long-lasting product & want to ensure we can cover you as much as possible. As creators and tinkerers, we understand some may wish to modify their builds and simply must warn you to do so at your own risk. If you are ever curious to make changes to your jacket, please just reach out to us first and we can likely help you and provide some insight to ensure you don’t accidentally cause a singularity that will swallow the planet hole, summon Cthulhu, or damage your jacket.

Common Sense Agreement

Now, we aren’t going to sit here and pretend 90% of you are sober while frolicking about concerts and festivals looking this goddamn badass. We know what you are. We are you, too. It’s why we built a business on the theme of “can I put LEDs on this”. It’s also a big reason we spent an unreasonable amount of time fine-tuning these jackets to be comfortable, lightweight, durable, and reasonably water-tight… because we know it’s inevitable your sweaty, grubby ass is going to get rained on, or get hugged aggressively from behind by butch lady lumberjacks. So you can have a blast in these jackets and they’ll serve you well. With that said, we EXPECT some level of common sense to be used. Durable doesn’t mean you can falcon-punch these into your over-stuffed luggage (do you even Bag of Holding??). Rain-approved doesn’t mean deep-sea submersible. And please, for the love of god, don’t go run in an open field during a lightening storm. It will fry the jacket. You might get super powers but we can’t confirm nor recommend it.

Simply put, just take care of your jacket and we will take care of you!

DURATION

Extended Warranty Overview

As part of the long-life mission to bring you Luminous Apparel that lasts, we offer an extended and expanded warranty to cover the first year of ownership so no matter where you go, you are covered. Your warranty includes damage coverage that is NOT a part of the standard warranty, as well as a much longer timeframe and a bonus 2-year period after your warranty’s expiration that gives you a FAT discount in the Maintenance & Repair Program so you can send your jacket in for fixes, refreshers, & even upgrades at a much lower rate.

This warranty grants: 

[CLICK TO VIEW FULL WARRANTY]

We reocognize that our jackets are meant to be worn, loved, & likely survive multiple festivals, a litany of concerts & travel—& let's be real, we know you heathens are high as the International Space Station, so shit happens. This naturally brings with it wear & tear that we want to ensure you have greater options to utilize in the event that your jacket is damaged.

While the extended warranty does not cover ALL damage (as we expect common-sense to be applied to any electronic apparel, such as avoiding taking a swim or testing out of being struck by lightening will give you super-powers), this warranty option does cover more forms of damage that the standard warranty will not, & more importantly, expands the window of warranty coverage to 12 months.

Although this warranty coverage itself does expire 12 months after you receive your jacket, it DOES include perks that last beyond this timeframe:

• A 30% discount on repairs NOT covered by your warranty (jacket replacement excluded)
• A 20% discount on our Luminous Apparel Maintenance & Repair program for 3 years after your jacket purchase

The Luminous Apparel Maintenance & Repair Program is designed to give all customers a reasonable option to help maintain your Luminous jackets for many years to come, as well as seek repairs in the event that damage is incurred. This includes Luminous decal replacements, as well as upgrade opportunities if you would like to ascend to the latest hardware. See [HERE] to learn about our Maintenance & Repair Program.